Terms of service
TERMS OF SERVICE
Last updated: October 8, 2026
OVERVIEW
This website is operated by Alloy Custom Jewelers. Throughout the site, the terms “we”, “us” and “our” refer to Alloy Custom Jewelers. Alloy Custom Jewelers offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete or timely sources of information.
Any reliance on the material on this site is at your own risk.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy: Refund Policy
Custom Orders:
All of our products are made to order and customized based on the specifications you provide. As such, custom orders are non-returnable and non-refundable unless they are defective or there is an error on our part. By placing an order for a custom piece, you acknowledge that slight variations may occur due to the nature of custom manufacturing and that these variations do not constitute a defect.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
SECTION 6 – CUSTOM ORDERS AND RETURNS
All jewelry sold by Alloy Custom Jewelers is made to order and customized to the specifications you provide. Due to the custom nature of our products, all sales are final unless there is a manufacturing defect or an error on our part.
We cannot accept returns or exchanges on custom orders, including (but not limited to):
- Rings, pendants, or earrings made to specific size, metal, or stone selection.
- Engraved or personalized items.
- Pieces with custom settings or modifications.
Order Cancellations:
Once an order has been placed, production begins shortly after. For this reason, we cannot guarantee that an order can be canceled once it has been submitted. If you need to cancel an order, please contact us immediately at 319-290-6116. We will do our best to accommodate your request, but cancellation is not guaranteed.
SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
SECTION 8 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties or representations.
SECTION 9 – THIRD-PARTY LINKS
Certain content, products and services available via our service may include materials from third parties.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy: Privacy Policy
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the service is inaccurate at any time without prior notice.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content for any unlawful purpose.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold Alloy Custom Jewelers harmless from any claim or demand.
SECTION 15 – SEVERABILITY
If any provision of these Terms of Service is deemed unenforceable, the remaining provisions will still be enforceable.
SECTION 16 – GOVERNING LAW
These Terms of Service shall be governed by the laws of the State of Iowa.
TEXT MESSAGING (SMS)
Alloy Custom Jewelers (Aram & Kate LLC) sends text messages to customers who give us their mobile number, about their own inquiry, quote, appointment, custom design or order: replies to questions, quotes and design approval links, appointment reminders, and notices that a piece or repair is ready. If you separately agree to receive marketing texts, we may also send occasional news and offers. Consent to texts is not a condition of any purchase.
Message frequency varies with your conversation and orders. Message and data rates may apply. Reply STOP to any message to stop receiving texts, and HELP for help, or call us at (319) 290-6116. Carriers are not liable for delayed or undelivered messages. We do not share your mobile number or texting consent with third parties for their marketing; see our Privacy Policy for details.
PHOTOS, INSPIRATION AND AI DESIGN TOOLS
Your uploads. Photos, sketches and descriptions you send us (for example through Start Your Design, Ring Studio's "Make it yours", our contact form, chat, or in our studio) are reference material for your request. You keep any rights you have in them, and nothing you send transfers ownership to Alloy. You give Alloy a limited, non-exclusive, royalty-free permission to store, view, copy and process them, including with our AI and hosting service providers, only to respond to you, to design and quote your piece, to make your order and to keep our business records. We do not use your photos in our marketing or on social media without your separate permission.
Your promise. You confirm that you have the right to share what you upload, and that sharing it with us does not break any law or anyone else's rights. Please do not send photos you are not allowed to use, or anyone's confidential material.
Inspiration, not copies. We design and make original pieces. Photos of jewelry you like guide the general characteristics of your design, such as its shape, stone layout, setting style, metal color or details. We do not copy or reproduce other jewelers' or brands' protected designs, logos or signature motifs, and we do not make exact replicas from photos. We may change, decline or stop working on a request that we believe would copy a protected design, and a person on our team may review any request. We do not promise that a finished piece will match any photo exactly.
No copies of other brands. We will not make a copy, replica, “dupe” or knock-off of a piece by another jeweler or brand (for example Cartier, Tiffany & Co., David Yurman, Van Cleef & Arpels or Bulgari), and we will not put another company’s name, logo or trademark on anything we make. A request such as “make an exact copy of this Cartier ring” will be declined, by our team and by our AI design tools, which are set up to refuse it. We are glad to design an original piece for you that is inspired by the general style you love.
AI design concepts. Some of our tools use artificial intelligence (currently Google's Gemini API) to make concept sketches from your words and photos. These sketches are illustrations to help us talk about your idea. They are not final designs, technical drawings, specifications, prices or offers, and they may contain mistakes. Your final design is drawn by our designers and confirmed with you in writing before we make it, and only the confirmed design and quote describe what you will receive.
Alloy's designs. Our designs, CAD files, renders, photographs, sketches and website content belong to Alloy Custom Jewelers or the companies that license them to us. Buying a piece, including a custom piece, gives you the piece itself. It does not give you the right to copy or reproduce the design, CAD files or images unless we agree in writing.
Keeping and deleting your photos. We keep your photos and sketches as described in our Privacy Policy. You can ask us to delete them at any time.
Intellectual property concerns. If you believe something on our website, or a piece we made, uses your design, photograph or other intellectual property without permission, email aram@alloycustomjewelers.com with a description of the work, where you saw it or how it was used, and your contact details. We will look into it promptly and remove or change material where appropriate.
The "Photo & AI Design Terms" box shown next to our photo uploads (version 2026-10-06) is a short summary of this section.
APPRAISAL SERVICES
What we provide. Alloy Custom Jewelers (Aram & Kate LLC) prepares written estimates of retail replacement value (“appraisals”) to help clients insure their jewelry. We appraise only items we examine in person at our studio. We don’t appraise from photos, descriptions or receipts alone, and our appraisals are not for sale, estate, tax, donation, divorce or loan purposes.
Not an offer. An appraisal value is our opinion of what it would cost to replace the item at retail on the effective date. It is not an offer by us or anyone to buy, sell, trade, replace or repair the item, and it is not a resale value.
Who prepares it. Appraisals are reviewed and signed by Aram J Susong, GIA AJP. AJP is a GIA educational diploma, not an appraisal designation. Our appraisals are not represented as prepared under USPAP or any appraisal society’s standards.
Items we sold or made. We often appraise pieces we designed, made or sold. When we do, the appraisal says so. You are always free to get an independent appraisal.
Fees. Appraisals of pieces we design or make are included at no charge. Any other appraisal fee is a flat amount quoted before we begin, and it never depends on the value.
Your responsibilities. Please give us accurate information, tell us about any repairs or changes to the item, check your appraisal and tell us about any errors within 30 days, and keep it current. We recommend updating every two to three years, and after damage, repairs or big market changes. Requesting updates is your responsibility.
Insurance decisions. Your insurer decides whether to insure your item, for how much, and how claims are paid. We can’t promise that an insurer will accept an appraisal or pay the stated value.
Updates and corrections. To request an updated appraisal, an address change or a correction, contact us at aram@alloycustomjewelers.com or 319-290-6116, or visit the studio. Address and clerical corrections don’t need a new examination. A new value requires examining the item again.
Photos and records. We photograph your item and keep the photos, measurements, report details and the appraisal in our records. We use them to prepare, revise and confirm your appraisal and to help you or your insurer after a loss. We don’t use photos of your item in marketing without your permission. We share appraisal information only with you, with people you authorize (such as your insurer), with service providers who help us under confidentiality obligations, or as required by law. See our Privacy Policy.
Electronic delivery and signatures. If you ask us to email your appraisal, you agree to receive it electronically. Appraisals may be signed electronically through our owner’s secured approval. You can ask for a paper copy at any time. Each appraisal’s Assumptions and Limitations also apply.
SECTION 17 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at aram@alloycustomjewelers.com.
Text messaging
By giving us your mobile number you agree to receive text messages from Alloy Custom Jewelers about your appointment, order, repair, quote and ring care. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help, or call 319-290-6116. More at alloycustomjewelers.com/pages/text-messaging.