Refund policy
Last updated: October 8, 2026
Every Alloy piece is either Ready Made (finished and in our studio now) or Made for You (made to order in the size, metal and stones you choose, or designed with you). The two are handled differently, and each product page tells you which one you are buying.
Ready Made Pieces: 30-Day Returns
You may return a Ready Made piece within 30 days of delivery or studio pickup for a refund, as long as it comes back in its original condition: unworn, undamaged, and with everything it came with (box, tags, appraisal and any grading report).
- A Ready Made piece that we engrave, resize or otherwise alter at your request becomes final sale.
- Pieces marked Final Sale on the product page and gift cards cannot be returned.
- Please contact us before sending anything back (see How to Return a Piece below). You are also welcome to return it in person at our Cedar Falls studio.
Made for You Pieces: Final Sale
Made for You pieces are made for one person, so they are final sale. We cannot accept returns or exchanges on them, including (but not limited to):
- Rings, pendants, earrings and bracelets made to a specific size, metal or stone selection.
- Engraved or personalized pieces.
- Custom designs and modified pieces.
You approve your design before we make it, so please ask us anything you are unsure about before you order. Final sale never means you are on your own: if something is wrong because of how we made your piece, our Alloy Care Warranty covers it.
We inspect every piece carefully before it leaves our studio. Slight variations are expected with handmade, custom pieces and are not considered defects.
Damages and Issues
Please inspect your order when you receive it. If you believe there is a problem, contact us at aram@alloycustomjewelers.com within 7 days of receiving your piece.
- If the issue is a manufacturing defect or an error on our part, we will work with you to resolve it.
- Resolution may include a repair or replacement. Refunds for Made for You pieces are offered only at our sole discretion, if the issue cannot be resolved otherwise.
- Normal wear and tear, minor variations in stones or metal, and slight imperfections due to the handmade nature of a piece are not considered defects.
Problems that show up later are handled under our Alloy Care Warranty.
How to Return a Piece
- Contact us first by phone at 319-290-6116 or by email at aram@alloycustomjewelers.com. Every return needs our authorization before it is sent.
- Insure the package for its full value. Insuring packages sent to us is the shipper’s responsibility.
- Make sure the outside of the package does not mention jewelry or diamonds.
- Include your proof of purchase, your name, phone number and email address.
Send returns to: Alloy Custom Jewelers, 314C Brandilynn Boulevard, Cedar Falls, IA 50613.
Refunds
When a return is approved, or a refund is approved for a confirmed defect or error:
- Refunds are issued to your original payment method within 10 business days of approval.
- Please allow additional time for your bank or card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at aram@alloycustomjewelers.com.
Cancellations
Because each Made for You piece is made to order, production begins shortly after the order is placed. We cannot guarantee that an order can be canceled once production has started.
- If you need to cancel an order, contact us at aram@alloycustomjewelers.com or 319-290-6116 right away.
- If production has already started, the order cannot be canceled or refunded.
Help Reselling Your Piece
Circumstances change. If you would like to sell a piece you bought from us, we may be able to help by listing it for resale through our store.
- This option is offered at our sole discretion and depends on the piece’s condition and marketability.
- If we accept it, any sale proceeds (minus a small handling fee) are paid to you as store credit or a direct payment.
Contact us at aram@alloycustomjewelers.com if you are interested.
How to Contact Us
Email: aram@alloycustomjewelers.com
Phone or text: 319-290-6116
Studio: 314C Brandilynn Boulevard, Cedar Falls, IA 50613
Summary
- Ready Made: returnable within 30 days in original condition (engraved, resized or altered pieces, Final Sale pieces and gift cards excepted).
- Made for You (made to order, custom and engraved): final sale. Defects are covered by our Alloy Care Warranty.
- Tell us about any problem with a new order within 7 days.
- Cancellations are not guaranteed once production has started.