Refund policy
Refund Policy
At Alloy Custom Jewelers, each piece is made to order and customized specifically for you. Because of the highly personalized nature of our products, all sales are final. We do not accept returns, exchanges, or refunds except in the rare case of a confirmed defect or manufacturing error.
No Returns or Exchanges
Since every item is custom-crafted based on your individual specifications, we are unable to accept returns or exchanges on any products, including but not limited to:
- Rings, pendants, earrings, and bracelets made to specific size, metal, or stone selection.
- Engraved or personalized items.
- Custom designs or modified pieces.
- Sale items and gift cards.
We take pride in the quality of our work and carefully inspect each piece before shipping. Slight variations are expected with custom pieces and are not considered defects.
Helping You Resell Your Piece
While returns and exchanges are not possible for custom pieces, we understand that sometimes circumstances change. If you would like to sell your piece, we may be able to assist you by featuring it in our "The Only One Collection" or "Last Chance Collection."
- This option is offered at our sole discretion and is subject to approval based on the piece’s condition and marketability.
- If accepted, your piece will be listed for resale through our store, and any sale proceeds (minus a small handling fee) will be issued to you in the form of store credit or direct payment.
Please contact us at aram@alloycustomjewelers.com if you are interested in this option.
Damages and Issues
Please inspect your order upon receipt. If you believe there is a problem with your order, contact us at aram@alloycustomjewelers.com within 7 days of receiving your item.
- If the issue is determined to be the result of a manufacturing defect or an error on our part, we will work with you to resolve the issue.
- Resolution may include a repair or replacement. Refunds will only be offered at our sole discretion if the issue cannot be resolved otherwise.
- Normal wear and tear, minor variations in stones or metal, or slight imperfections due to the handmade nature of the piece are not considered defects.
Cancellations
Because each order is custom-made, production begins shortly after the order is placed. As a result, we cannot guarantee that an order can be canceled once production has started.
- If you need to cancel an order, contact us at aram@alloycustomjewelers.com immediately.
- If production has already started, the order cannot be canceled or refunded.
Refunds
If a refund is approved due to a confirmed manufacturing defect or error:
- Refunds will be processed to your original payment method within 10 business days of approval.
- Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at aram@alloycustomjewelers.com.
How to Contact Us
If you have any questions or need assistance, please contact us at:
📧 aram@alloycustomjewelers.com
📍 314 Brandilynn Boulevard, Suite C, Cedar Falls, IA 50613
Summary:
- All items are custom-made and non-returnable.
- Returns and refunds are only considered for confirmed defects or errors — slight variations are expected and not considered defects.
- If you’d like to sell your piece, we may be able to assist you through our "The Only One Collection" or "Last Chance Collection."
- Cancellations are not guaranteed once production has started.