At Alloy Custom Jewelers, every piece is handcrafted and made to order with care. Because of the personalized nature of our jewelry, we’ve outlined our policies clearly so you know what to expect when ordering from us.

Each product page includes an estimated ship date, based on the complexity of your design and our current production timeline. While we strive to meet these dates, please allow for slight variations due to the handmade process. If we anticipate delays, we’ll notify you promptly.

We offer several shipping options at checkout:

• (3–5 business days)
  
• (1–2 business days)

Shipping rates are calculated during checkout based on your shipping address and chosen method.

We currently do not ship to international destinations.

Once your order ships, you’ll receive a confirmation email with a tracking number. If you don’t see it, check your spam folder or reach out to us at aram@alloycustomjewelers.com

All shipments over $500 require a signature upon delivery. If no one is available, the carrier will attempt delivery again or leave a notice for pickup.

Please double-check your address before submitting your order. We are not responsible for packages sent to incorrect addresses provided at checkout. If your order hasn’t shipped yet, contact us immediately to correct it. If it has already shipped, you will need to work directly with the shipping carrier.

Because our pieces are made-to-order and customized for you, we do not accept returns, exchanges, or refunds, except in the case of a confirmed manufacturing defect. This applies to:

• Custom-sized rings, pendants, earrings, bracelets
• Engraved or personalized items
• Custom designs or modifications
• Sale items and gift cards

Production often begins shortly after your order is placed. If you need to cancel or change an order, contact us immediately. We cannot guarantee changes or cancellations once production has started.

We inspect each item before shipping, but please inspect your order upon delivery. If there’s a concern, contact us within 7 days at aram@alloycustomjewelers.com.

Issues caused by confirmed manufacturing defects will be addressed through repair or replacement. Refunds are issued only at our discretion if other solutions aren't possible.

Normal wear and tear, slight variations in stones or finishes, and other handmade characteristics are not considered defects.

If a refund is approved:

• It will be issued to your original payment method within 10 business days.
• Your bank or card provider may take additional time to process the funds.
• If more than 15 business days have passed since approval and you haven’t received the refund, please contact us.

We understand that sometimes plans change. While we don’t offer returns, we may be able to help you resell your custom piece.

• If accepted, your item may be listed through our "The Only One Collection" or "Last Chance Collection."
• Approval is based on condition and resale value.
• We will handle listing, and proceeds (minus a small handling fee) can be paid via store credit or direct payment.

To inquire, email aram@alloycustomjewelers.com

During holidays or peak seasons, production and shipping times may take longer than usual. Please plan ahead when ordering gifts or time-sensitive items.