At Alloy Custom Jewelers, we offer expert repair and modification services to ensure your jewelry remains as beautiful and timeless as the day it was created. Each repair is handled with the same precision and care as our custom pieces — because we know that every piece holds meaning.
JEWELRY REPAIR AND RESTORATION:
Over time, even the finest jewelry can show signs of wear. We offer expert repair and restoration services exclusively for pieces crafted by Alloy Custom Jewelers. This allows us to ensure that each repair meets our high standards of craftsmanship and quality.
For select items not made by us, we offer repair services on a case-by-case basis—based on materials, construction, and compatibility with our techniques. Please contact us or stop by for a consultation to determine if your piece is eligible.
Ring Resizing – Ensuring the perfect fit with careful precision.
Stone Tightening and Replacement – Protecting your diamonds and gemstones with expert care.
Prong Retipping – Securing your stones while maintaining the original design integrity.
Chain and Clasp Repair – Restoring delicate details and functional strength.
Standard repairs are typically completed within two weeks.
For those with tighter timelines, we offer an expedited service upon request.
Please note: We’re happy to offer watch battery replacements and band adjustments, but we do not provide full watch repair services at this time.
CUSTOM MODIFICATIONS:
Jewelry tells a story — we’re here to help you rewrite it. Whether you’re modernizing an heirloom or transforming an existing piece into something new, our skilled artisans will bring your vision to life.
Ring Redesign – Combine stones or design elements to create something uniquely yours.
Setting Upgrades – Refresh an existing setting with modern lines or enhanced security.
Stone Replacement – Select from our carefully curated diamonds and gemstones.
Each modification begins with a personal consultation to explore your vision and materials.
POLISHING AND RHODIUM PLATING:
Even the most carefully worn jewelry benefits from an occasional refresh.
We offer one complimentary polishing each year for pieces crafted by Alloy Custom.
Additional polishing or rhodium services are available upon request.
Polishing and refinishing typically require one week.
EXPRESS SERVICES:
For those with more immediate needs, we offer an expedited service for select repairs and modifications.
Most express work can be completed in 3–5 business days.
Please consult with us to determine availability based on the complexity of your piece.
Express service is offered on a limited basis to maintain the highest quality standards.
Yes, all center diamonds over .50 carats are accompanied by a certification that verifies their quality and characteristics.
Do you offer natural diamonds in your custom pieces?
Yes! We offer a selection of ethically sourced natural diamonds for your custom jewelry. Our team can guide you in selecting the perfect diamond that fits your design and budget, ensuring you receive a stunning piece that reflects your style.
Do you offer a warranty or guarantee on your jewelry?
Yes! We stand behind our craftsmanship. All custom pieces come with a warranty that covers manufacturing defects and provides options for maintenance and repairs.
Absolutely, we encourage you to bring in your own diamonds! Our jewelers can assess your stone and help incorporate it into your custom design, allowing you to create a meaningful piece while giving new life to a cherished gem.
What does the carat weight selected for the center diamond represent?
The weight selected for the center diamond is the minimum weight. For example, if you choose a 1.50-carat diamond, it will weigh at least 1.50 carats. The same applies to color and clarity.
Can I request a specific diamond?
Absolutely! If you have specific preferences for your diamond, please reach out to us, and we’ll assist you in finding the perfect diamond that meets your specifications.
What quality are the side diamonds?
The side diamonds are of the same quality as the center diamond, ensuring a beautifully matched pair that enhances the overall design of your jewelry.
