Last updated: October 8, 2026
At Alloy Custom Jewelers, every piece is either Ready Made (finished and in our studio now) or Made for You (crafted to order). When it ships depends on which one you choose.
When Your Order Ships
- Ready Made pieces ship in 1–2 business days, or you can try them on in our studio.
- Made for You pieces ship within the estimated time shown on the product page: typically 2–3 weeks, or typically 3–4 weeks for engagement rings and custom designs. That time reflects what it takes to make and finish your piece, based on its complexity and our current production schedule.
While we make every effort to meet the estimated time, slight variations may occur due to the handmade nature of our pieces. If production is expected to take longer than estimated, we will tell you promptly.
Shipping Options and Costs
We offer the following shipping options:
- Standard Shipping (3–5 business days)
- Expedited Shipping (1–2 business days)
- Overnight Shipping
Shipping rates are calculated at checkout based on your shipping address and selected delivery method.
International Shipping
We currently ship to select international destinations. International shipping rates and delivery times will be calculated at checkout.
- International orders may be subject to import duties, taxes and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fee.
- Customs processing times may cause delays beyond our control.
Tracking Your Order
Once your order has shipped, you will receive an email confirmation with a tracking number.
- You can track your order on the carrier’s website using the tracking information provided.
- If you have not received your tracking information, please check your spam folder or contact us at aram@alloycustomjewelers.com.
Lost or Delayed Packages
We are not responsible for delays caused by the shipping carrier or customs processing.
- If your package is lost or delayed, please contact the shipping carrier directly using the tracking information provided.
- If you need assistance, we will be happy to help you communicate with the carrier to resolve the issue.
Signature Upon Delivery
Due to the high value of our pieces, we require a signature upon delivery for all shipments over $500.
- If no one is available to sign for the package, the carrier will attempt delivery on the next business day or leave a notice for pickup at the nearest facility.
Damaged Packages
If your order arrives damaged:
- Keep all packaging and take clear photos of the damage.
- Contact us at aram@alloycustomjewelers.com within 48 hours of receiving the package.
- We will work with you to resolve the issue and file a claim with the carrier if necessary.
Incorrect Shipping Address
- We are not responsible for orders shipped to an incorrect address provided by the customer.
- If you realize you entered the wrong address, please contact us at aram@alloycustomjewelers.com as soon as possible.
- If the order has not yet shipped, we may be able to update the address.
- If the order has already shipped, you will need to contact the shipping carrier directly.
Order Cancellations and Changes
Because each Made for You piece is made to order, we cannot guarantee that an order can be canceled or changed once production has started.
- If you need to change or cancel an order, please contact us right away at aram@alloycustomjewelers.com.
- If production has already started, the order cannot be canceled or changed.
Returns
Ready Made pieces can be returned within 30 days in their original condition. Made for You pieces (made to order, custom and engraved) are final sale, and defects are covered by our Alloy Care Warranty. See our Refund Policy for the details and how to send a piece back.
Sending Items to Us
Whether you are returning a piece, sending one in for a warranty check, or sending your own stones for custom work, please contact us before you ship anything. Every package sent to us needs our authorization first.
- Make sure the outside of the package does not mention jewelry or diamonds.
- Insuring packages sent to us is the shipper’s responsibility.
- Include your proof of purchase (if you bought the piece from us), your name, phone number and email address.
- Address packages to: Alloy Custom Jewelers, 314C Brandilynn Boulevard, Cedar Falls, IA 50613.
Your diamonds and gemstones for custom work. Stones you send us must be insured. To insure them, you will need to provide documentation of their quality and value, such as an accredited grading report or appraisal. It is your responsibility to verify and show what you are sending us. Once we receive your package, we will verify its contents and contact you. We insure items against loss or theft once they are in our possession.
We do not insure your diamonds or gemstones against damage or breakage while we are working on them. By starting a custom project, you acknowledge the small possibility of damage to your stones while they are being worked on. If you need help sorting out your items before sending them, please call or email us.
Holiday and Peak Season Delays
During peak seasons and holidays, processing and shipping times may be longer than usual. We recommend placing your order well in advance to avoid delays.
How to Contact Us
If you have any questions about shipping or need help with your order, please contact us:
Email: aram@alloycustomjewelers.com
Phone or text: 319-290-6116
Studio: 314C Brandilynn Boulevard, Cedar Falls, IA 50613
